Have Your Say on AI in Government: Inquiry Open for Evidence Submissions

Government Pushes Forward with AI in Public Sector, but Challenges Remain

The UK government is taking significant steps to embrace artificial intelligence (AI) within the public sector to improve services for taxpayers.

While the potential is huge, there are concerns around infrastructure, skills, and governance that need urgent attention.

70% of Government Bodies Exploring AI

A recent National Audit Office (NAO) report reveals that 70% of government bodies are either piloting or planning AI adoption. The applications range from streamlining internal processes to aiding decision-making at operational levels. For example, AI can help process data faster, cut bureaucratic delays, and improve citizen-facing services. However, the NAO flagged a crucial issue: no clear department currently oversees the delivery of the public sector AI adoption strategy.

This lack of accountability could undermine value for money and stall efforts to address larger challenges, including ageing IT infrastructure and data management problems. With coordinated leadership, there is scope to unlock wide-reaching benefits across the public sector.

Skills Shortages Complicate Progress

A major barrier to success is the digital skills gap in government. The Committee’s previous report on digital transformation highlighted that staffing cuts are making the problem worse. The government estimates it has less than half the number of digital, data, and technology professionals it needs to support its ambitions.

Without the right skills, AI projects risk stalling or costing more to deliver. Investing in skilled personnel must sit alongside AI adoption to ensure the technology doesn’t outpace the teams implementing it.

Upcoming Inquiry: Have Your Say

In response to the NAO findings, a parliamentary committee is holding an inquiry into AI use in government. Senior officials from key departments, including the Cabinet Office and the Central Digital and Data Office, will address questions about AI funding, governance, and delivery strategies.

The inquiry will also explore AI’s opportunities and risks, including concerns about accountability and data quality. If you or your organisation has insights into these issues, the committee is calling for written evidence. Submissions must be in Microsoft Word format and shared by Thursday, 16 January 2025.

Get Involved

This is a chance to contribute to the government’s AI journey. Whether you’re focused on risks, ethical considerations, or practical challenges like skills and infrastructure, your voice can help shape AI’s role in public services. For more details or to submit evidence, visit the committee’s page.