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The Scottish Government will ban mobile messaging apps like WhatsApp on official devices by spring 2025, following Emma Martins independent review. The policy includes updated guidance and training to enhance security, records management, and communication transparency within government operations.
The Scottish Government has announced a major policy shift to cease the use of mobile messaging apps, including WhatsApp, on official devices by spring 2025.
The decision follows an independent review led by Emma Martins, which scrutinised the government’s use of non-corporate technologies in its operations.
Commissioned in March 2024, the review provides twenty recommendations to improve corporate governance and ensure transparent and accountable communication practices.
The Scottish Government
From spring 2025, mobile messaging apps will no longer be permitted on official government devices. This policy aligns with Martins’ recommendations, addressing concerns about data security, information management, and compliance with public records standards.
Updated guidance and extensive training for staff and ministers will precede the rollout of the new policy, aiming to ensure a smooth transition.
The government highlighted the importance of consistent and secure communication channels.
By moving away from non-corporate apps, the Scottish Government seeks to strengthen its commitment to safeguarding sensitive information and promoting better record-keeping practices.
The Scottish Government
The independent review, spearheaded by Martins, offers a comprehensive examination of the use of mobile messaging apps and other non-corporate technologies within government operations.
It identifies potential risks and inefficiencies stemming from reliance on these platforms, which are often not designed to meet the stringent demands of government communication.
Among its 20 recommendations, the review specifies improvements in:
These recommendations reflect a broader push towards modernisation and adherence to best practices in corporate governance.
To support the policy shift, the Scottish Government plans to implement updated guidance and tailored training programs for ministers and staff. These efforts will focus on:
The training will also address any challenges staff may face in adapting to the new systems, ensuing a collaborative approach to this transition.
The decision to phase out mobile messaging apps signals a broader commitment to modernising governance practices in Scotland.
By addressing vulnerabilities in communication protocols, the government aims to build greater trust with the public and other stakeholders.
Martins’ review not only highlights technical and procedural shortcomings but also calls attention to the cultural shifts required for effective implementation.
The recommendations advocate for a government culture rooted in integrity, clarity, and accountability—qualities essential for navigating contemporary governance challenges.
The Scottish Government
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